ORBS

Research

ORBS is a Riyadh medical company, licensed by the Saudi Ministry of Health, that runs remote emergency care: adult and paediatric emergency consultants available around the clock, for everything that doesn't need a trip to hospital, from fevers and infections to infant colic and high blood pressure.

That's two people with very different jobs on one call. The patient, often a parent, needs to reach a doctor fast and know what it costs before anything happens. The doctor needs to know who they're about to see. I mapped both journeys end to end, from the splash screen to logging out. They share sign-up, verification and settings, then split: the patient requests a consultation, answers the triage questions, pays and joins the call; the doctor accepts it, reads the patient's history, writes the consultation and any follow-up.

Journeys, patient and doctor

2

Emergency consultants on call

24/7

Versions of every screen

4

Sources: About ORBS (opens in a new tab)

Designed in Figma

The app wears ORBS's own colours: an electric cyan for everything you can act on, against near-black, with the brand's brushstrokes moving through the cards. The home screen leads with one thing, a button to request a consultation now, with your consultations and follow-ups counted underneath.

The path to a doctor is short and honest. Triage questions come first, so the consultant knows what they're walking into before the call connects, and the price, 50 SAR, is confirmed before anything is charged through the Noon payment gateway. The call itself keeps everything under a thumb: camera, microphone, chat and hang up. Afterwards the patient rates the doctor, and every consultation, its write-up and its follow-ups stay in one history.

On the other end, the doctor's app opens on the consultations waiting to be accepted, with the patient's history one tap away and a write-up and follow-up form for when the call ends. Every screen exists four times: light and dark, English and Arabic, with the Arabic mirrored right to left rather than translated in place.

Two clickable prototypes

Both sides of the call were wired into clickable prototypes, so ORBS could tap through each journey on a phone before a line of code was written. The patient's runs in Arabic, in light mode, from the splash screen through triage, payment and the call to rating the doctor. The doctor's runs in English, in dark mode, from signing in to accepting a consultation and writing it up.

Prototypes, patient and doctor

2

Screens linked

91

Interactions wired

246

Beyond the brief

The handoff came with three suggestions for what's next, each from a gap in the journeys. Categories, so doctors can list themselves under a speciality and patients can choose from each. Medical articles, to give patients a reason to open the app between emergencies and add to its credibility. And a minimal shop, so a patient can buy the medicine they were just prescribed without leaving the app.